Privacy Policy

At MR.GLOVE, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, contact us, or request a quotation, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Company/business name
  • GST details, where applicable
  • Order and purchase information
  • Payment-related information
  • Information provided when contacting customer support
  • Any other information you voluntarily provide

We may also automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website usage information
  • Referring website
  • Date and time of website visits

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Provide order confirmations and updates
  • Process payments
  • Generate invoices and GST-related documents
  • Respond to customer enquiries
  • Handle returns, refunds and replacements
  • Provide bulk-order quotations
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorized activities
  • Maintain website security
  • Send important service-related communications
  • Send promotional communications where permitted and where you have opted in

3. Payment Information

Payments may be processed through third-party payment gateways.

MR.GLOVE does not intend to store your complete debit card, credit card, banking or other sensitive payment credentials on its own servers.

Payment information may be processed directly by the applicable payment service provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember shopping cart information
  • Maintain login sessions
  • Understand website usage
  • Improve website performance
  • Remember user preferences
  • Provide relevant marketing where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment processors
  • Shipping and logistics partners
  • Website hosting providers
  • IT and technical service providers
  • Customer support services
  • Accounting or business service providers

We only share information where reasonably necessary to provide the requested service or operate our business.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

6. Shipping & Delivery Information

When you place an order, information such as your name, phone number and delivery address may be shared with the relevant logistics or courier partner so that your order can be delivered.

7. WhatsApp & Communication

If you contact MR.GLOVE through WhatsApp, phone, email or other communication channels, we may use the information provided by you to respond to your enquiry, provide customer support, process orders or send relevant order-related updates.

Where promotional WhatsApp or marketing communication is used, applicable consent and opt-out requirements will be followed.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Completing transactions
  • Providing customer support
  • Maintaining business records
  • Accounting and taxation requirements
  • Resolving disputes
  • Preventing fraud
  • Complying with applicable legal obligations

When information is no longer required, it may be securely deleted or anonymized where appropriate.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent for certain communications
  • Opt out of promotional communications

Some information may need to be retained where required by law or for legitimate business purposes.

11. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

MR.GLOVE is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Children’s Privacy

Our website is intended for general users and businesses and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.

MR.GLOVE
Back Side of Ground Floor, A 144,
Part 1, Gujranwala Town, Delhi,
North Delhi, Delhi – 110009, India

Phone: +91 85954 22665
Email: info@mrglove.com