Return & Refund Policy

At MR.GLOVE, we are committed to providing high-quality medical, PPE and protective products. We carefully inspect and pack orders before dispatch. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you.

1. Eligibility for Returns

A return or replacement request may be accepted in the following situations:

  • You received a damaged product.
  • You received a defective product.
  • You received a wrong product or incorrect quantity.
  • The product received is significantly different from the product description.
  • The package was damaged during transit and the product inside is affected.

For hygiene and safety reasons, opened, used, worn, or tampered-with disposable medical and PPE products may not be eligible for return.

2. Return Request Period

Please contact us within 48 hours of delivery if you receive a damaged, defective, incorrect, or incomplete order.

To help us process your request quickly, please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Clear photographs of the product
  • Photographs of the outer packaging and shipping label
  • Unboxing video, if available

Our team may request additional information if required.

3. Products Must Be Unused

Returned products must generally be:

  • Unused
  • Unopened
  • In their original packaging
  • In resalable condition
  • Complete with all original accessories or components, where applicable

Due to hygiene requirements, we may refuse returns of products that have been opened or used.

4. Non-Returnable Products

For hygiene, safety and sterility reasons, certain products are strictly non-returnable and non-refundable once delivered.

The following products are not eligible for return or exchange:

  • All sterile products
  • All products in the Surgical Gloves category
  • Disposable surgical gloves
  • Sterile examination or procedure gloves
  • Sterile medical consumables
  • Opened or used medical and PPE products
  • Disposable gloves that have been opened from their original packaging
  • Surgical masks and other disposable products that have been opened or used
  • Bouffant caps
  • Shoe covers
  • Beard covers
  • Disposable gowns
  • Shower caps
  • Other disposable hygiene and PPE products where return may create hygiene or safety concerns

Customized or specially ordered products may also be non-returnable unless they arrive damaged, defective, or incorrect.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

After reviewing the submitted information, we may offer:

  • Replacement of the product
  • Replacement of the affected quantity
  • Refund, where replacement is not possible

The final resolution will depend on the nature of the issue and product availability.

6. Refunds

Once your return/refund request has been approved, the refund will be processed through the applicable payment method.

Depending on your payment provider or bank, the amount may take 5–7 business days to reflect in your account.

For prepaid orders, refunds will generally be issued to the original payment method.

7. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error on our part, such as:

  • Wrong product shipped
  • Damaged product
  • Defective product
  • Incorrect quantity supplied

Return shipping arrangements will be communicated by our support team after reviewing your request.

8. Order Cancellation

Order cancellation requests should be submitted as soon as possible.

If the order has not yet been dispatched, we may be able to cancel it.

Once an order has been dispatched, cancellation may not be possible and the request may be handled according to our return policy.

9. Bulk & B2B Orders

For bulk, institutional, corporate, or B2B orders, return and replacement conditions may differ depending on the order quantity, product type and agreed terms.

Customers placing bulk orders are advised to confirm product specifications, quantity, size and other requirements before placing the order.

10. Refund Not Received

If your approved refund has not been received within the expected processing period:

  1. Check your bank/payment account.
  2. Contact your payment provider if necessary.
  3. Contact MR.GLOVE customer support with your order number and refund details.

We will assist you in tracking the refund.

11. Contact Us

For return, replacement or refund-related queries, please contact us:

MR.GLOVE
Back Side of Ground Floor, A 144,
Part 1, Gujranwala Town, Delhi,
North Delhi, Delhi – 110009, India

Phone: +91 85954 22665

Email: info@mrglove.com